Common questions

Symptom-first answers for brands and agencies: the missing button, the empty tab, the charge you did not expect.

Each answer names the cause, then gives the click path that fixes it. Every answer links to the page that covers the feature in full.

Find creators

Lists

Campaigns

Invites and agreements

Posts and tracking

Rights and library

Walls

Products and Shopify

Billing and credits

Account and agency access

Reference

You want to	Go to
Search the whole creator index	Find creators
Set compensation, hashtag or destination link	The Brief tab
Invite and contract creators	Outreach and contracts
Clear rights on a post	UGC content library and rights
Publish a wall	Content walls
Read plans, caps and credits	Billing and credits

Common questions

Find creatorsCopy Anchor Link

Why do my Find results change between runs?

Is the creator data live?

What does Refresh creator do, and what does it cost?

What do estimated cost, IMV, est. GMV and ROAS mean?

I pasted a profile address and nothing happened. Why?

ListsCopy Anchor Link

Why did Add all to list fail with a generic error?

I shared a list link and the recipient sees a not-found page.

Can I export a list to CSV?

CampaignsCopy Anchor Link

Why does the public campaign link say it is unavailable?

Why can I not delete a campaign?

Why can I not delete a content wall?

Where do I set the tracking hashtag?

Why is the Boost button missing?

Run again opened an empty create dialog. Where did my settings go?

I am an agency and the campaign I just created returns not-found.

Invites and agreementsCopy Anchor Link

Why is Send invite disabled?

Bulk invite refuses the whole batch. Why?

Why is a creator's agreement stuck on being prepared?

Why is Send for e-sign disabled?

Can one agreement cover Instagram and TikTok?

Who ships the product to the creator?

Posts and trackingCopy Anchor Link

Why does my creator have no link to share?

Why is a post not tracked?

Why does the Attribution tab read zero?

Why do my click numbers read lower than my own site analytics?

Why did a story deliverable close with no numbers?

Rights and libraryCopy Anchor Link

Why did my rights request send immediately?

Why is Export CSV charged?

I requested rights and the creator says they never heard from us.

Why does the Cleared tab show a creator who withdrew?

WallsCopy Anchor Link

Why does my wall show nothing on my site?

The wall is published and still empty. What else stops a tile?

Why are approved fan entries not on the wall?

My curation change is not on the live site yet.

The wall preview is blank but shows no error.

Products and ShopifyCopy Anchor Link

Does Cyrqle sync my Shopify catalogue?

The product tag drawer finds nothing.

A creator's promo code does not work at my checkout.

My store sends orders but the counter still reads zero.

Billing and creditsCopy Anchor Link

Why did my credits go negative and nothing stopped?

Cyrqle blocked an action but my credits are fine. Why?

My first campaign is blocked with Choose a plan to launch campaigns.

The usage bars do not match the limits support told me.

Account and agency accessCopy Anchor Link

Which account type should I pick?

How do I move a client brand under my agency?

I am on an agency link and a billing action is refused.

A teammate never received their invitation email.

ReferenceCopy Anchor Link

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