Common questions

Symptom-first answers for creators and UGC talent: the blocked accept, the stuck agreement, the post nobody found, the payout that stalled.

Invites and briefs

Your agreement and rights

Posting and detection

Getting paid

Your account and connections

UGC talent

Reference

You want to	Go to
Link Instagram or TikTok	Connect your accounts
Answer an invite	Briefs and invites
Understand what you sign	Your agreement and content rights
Get your post detected	Produce and post
Set up Stripe and read your money	Getting paid
Check your cap and commission	Your plan and limits
Work as UGC talent	For UGC talent

Your plan and limits

The four creator plans, the quarterly cap that blocks Accept, your commission rate, and your payout speed.

Common questions

Invites and briefsCopy Anchor Link

Why can I not accept this invite?

Where are the opportunities? I cannot find any campaigns to browse.

I accepted, and nothing is happening.

A brief I expected is missing from every filter.

Can I change my rate after I accept?

Your agreement and rightsCopy Anchor Link

Why is my agreement still being prepared?

What rights did I give when I signed?

My signing link shows an error page.

A brand sent me a link asking to feature an old post. What happens if I tap Allow?

Posting and detectionCopy Anchor Link

Why was my post not detected?

Recheck my posts says to try again later.

Add the link always returns an error.

Why is there no link to share?

My deliverable row never turns Live.

My story closed but reports almost no numbers.

Getting paidCopy Anchor Link

How do I get paid, and when?

What is the commission on my plan?

Why does the Stripe check never turn green?

I finished on Stripe but Cyrqle still says onboarding.

Why is my payout paused or disputed?

A disputed or failed payout has no filter chip.

Why is my amount lower than the rate I agreed?

Your account and connectionsCopy Anchor Link

Why does Instagram connect only ask for my handle?

Cyrqle says my profile is already connected to another account.

Disconnect will not remove an account I connected with a platform login.

There is no password on my account.

My disclosure tag looks wrong for my country.

UGC talentCopy Anchor Link

Do I need a connected Instagram or TikTok account to apply?

A job says the brand has closed applications.

I accepted the brand's counter-offer and nothing closed.

My rate card is in dollars but I was paid in euros.

ReferenceCopy Anchor Link