Getting paid
Connect Stripe, read your payout list, download invoices, and dispute an amount.
Before you start
- Finish at least one campaign. Payouts appear only when a brand schedules money for you.
- Set your country in your workspace. Stripe needs it before it can create your account.
- You need the admin level in your creator workspace to dispute a payout.
The Stripe item on your dashboard profile checklist never turns green, even when Stripe is fully set up. Ignore it. The banner on this page is the accurate one.
Connect Stripe
Stripe asks for your country before it creates your account. The country can never change afterwards. Pick the country where you pay tax:
- Cyrqle blocks onboarding until you set a country.
- Stripe can refuse the country you picked. Cyrqle then shows "[country] isn't supported" and the picker again.
Open Payouts
Select Payouts in the sidebar.
Start onboarding
Click Connect with Stripe in the banner.
Pick your country
Select your country if Cyrqle asks for it.
Finish on Stripe
Complete the Stripe identity and bank details form.
Return to Cyrqle
Stripe returns you to Cyrqle. The banner disappears once Stripe enables payouts.
Your Stripe status and what to do
| Status | Buttons you see | What to do |
|---|---|---|
| Not connected | Connect with Stripe | Start onboarding. |
| Onboarding | Resume on Stripe, Sync with Stripe | Finish the Stripe form. |
| Pending verification | Sync with Stripe | Wait. Stripe is checking your details. |
| Action required | Update bank / details, Sync with Stripe | Read the list of what Stripe needs, then supply it before the deadline. |
| Restricted | Update bank / details, Sync with Stripe | Read Stripe's reason, then fix it. |
| Enabled | Open Stripe dashboard, Update bank / details, Sync with Stripe | Nothing. Payouts can flow. |
Stripe does not always tell Cyrqle straight away when your status changes. If you finished on Stripe but Cyrqle still says onboarding, click Sync with Stripe.
Cyrqle needs both charges and payouts enabled on your Stripe account before money moves.
Read your payouts
Four filter chips split the list: All, Pending, Scheduled and Paid.
Each row shows the campaign, the brand, your amount in large type, an optional gross and commission line, a status, and a date. Three actions sit on the row: View invoice, Statement and Dispute.
The Balance card sits above the list once Stripe is ready. It reads live from Stripe and shows Available, Pending, and your last payout.
Payout statuses
A dispute puts the payout on hold, and only the brand or Cyrqle staff can resolve it.
| Status | Meaning |
|---|---|
| Pending | The brand owes the money. No date is set. |
| Scheduled | The brand set a payout date. |
| Paid | Cyrqle sent the money to your Stripe account. |
| Failed | The transfer did not go through. |
| Refunded | The money went back to the brand. |
| Disputed | You raised a dispute. The payout is on hold. |
| Cancelled | Cyrqle does not pay this payout. |
There is no Disputed, Failed, Refunded or Cancelled filter chip. Those payouts appear under All only, and their status pill has no colour. Use All to find a disputed payout.
Download your documents
| Document | What it covers |
|---|---|
| View invoice | One payout. It names you from your verified Stripe identity where Stripe supplies it, and lists the line items, any agency fee, any tax withheld, and the payout reference. |
| Statement | One campaign. It shows everything you were paid for that campaign. It is the same document the brand holds. |
The invoice carries no tax identification number. Stripe does not return one to Cyrqle. Add your own tax number to any invoice you file with an accountant.
Dispute a payout
Read these two rules before you open a dispute:
- A dispute pauses the payout. You cannot cancel your own dispute. Only the brand or Cyrqle staff can resolve it. Message the brand first through the brief.
- You can dispute a payout only while it is Pending or Scheduled. The Dispute button disappears once the payout is paid, failed, refunded or already disputed.
Open the payout
Find the payout row in the list.
Start the dispute
Click Dispute.
State the amount
Enter the amount in euros that you expected. This field is optional.
Give a reason
Write up to 500 characters explaining what you expected and why. This field is optional.
Send it
Click Open dispute. The brand sees it on their payouts page and can change and reschedule the amount.
Pitfalls
- Cyrqle pays in euros. Your rate card currency is a display setting on your UGC profile. It does not change your payout currency.
- Your plan sets both your commission and your payout speed. The free plan pays up to 30 days after a campaign; premium pays instantly. See Your plan and limits.
- The balance card reads live from Stripe. When Stripe is slow, the rest of the page still loads and the card shows "Couldn't load your Stripe balance right now. Refresh to try again."
Reference
Produce and post
After you sign the agreement, the brief becomes your production workspace. Use the checklist, post so Cyrqle can find your content, and submit drafts for review.
Your profile
Edit your bio, niches and location, answer the audience survey, and read your points and clusters. A complete profile raises how often you appear in a brand search.